Help Center
Frequently Asked Questions
Quick answers about setup, billing, tokens, and day-to-day operations. If you still need help, contact support and we will guide you through the exact flow.
How fast can we go live?+
Most teams wire providers, roles, and billing in days. Exact time depends on compliance, KYC, and third-party onboarding.
How are coin balances updated?+
Top-ups create payment sessions. When providers confirm payment, the billing flow updates wallet coins and records the transaction.
Can I separate admin and agent access?+
Yes. Admin and agent roles are scoped with JWT-based checks so each user sees only the allowed routes and data.
How do I import providers and game catalogs?+
Use the admin panel CSV import tools or manual forms. Imports support metadata like game code, category, provider, status, and thumbnails.
Does the platform support webhook callbacks?+
Yes. Configure your callback URL in Dashboard Settings. Use a reachable HTTPS endpoint for reliable event delivery.
Where can I manage my agent token?+
Open Dashboard Settings and use the Agent Token section to reveal, copy, or regenerate tokens for integrations.
Can I filter users, providers, and history data?+
Yes. Dashboard pages include filters and pagination for users, providers, and game history so large datasets remain manageable.
What if my import skips rows?+
Skipped rows include reason details, usually unique conflicts. Check constraint fields in the import result to identify exact causes.